Thank you for visiting the website of West Coast Marine Yacht Services Pvt. Ltd.) www.westcoastmarine.co.in WCM (WestCoastMarine).
As a registered member of the Website and/or as a visitor (if applicable and as the case may be), you will be entitled to savings and benefits on boats/yacht charters/sales, equipments, reservations, services in addition, look forward to receiving monthly newsletters and exclusive promotions offering special deals.
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, credit card number, cardholder name, expiration date, information about the bookings/purchases/tickets, co-passengers, and any and all details that may be requested while any customers visits or uses the website
When you browse the Website, West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) may collect information regarding the domain and host from which you access the Internet, the Internet Protocol address of the computer or Internet Service Provider you are using, and anonymous site statistical data. The Website uses cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
- What Personal Information we collect from you and how we use it?
- With whom (if anyone) your Personal Information is shared?
- How you can opt – out of receiving our promotional e – mails?
- What safeguards we have in place to protect your Personal Information?
- Other information you should know about your privacy?
- What Personal Information we collect from you and how we use it?
When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make a purchase/booking/tickets or sign up for one of our e-mail newsletters or other services as described below.
Making a Booking
In order to book or charter related services through our Website, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone number, e – mail address and the name or names of the guest(s) on board (if not you). We may also ask you for other Personal Information, such as your frequent traveler numbers. We require this information to process, fulfill and confirm your reservations and transactions and keep you informed of each transaction’s status. If you are making a reservation for one or more guest on board other than yourself, you must confirm and represent that each of these other guests on board have agreed, in advance, that you may disclose their Personal Information to us.
If you choose to become a registered member of Website, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to:
- Personal identification
- To complete yacht booking, and other reservations
- To allow us to contact you for customer service purposes, if necessary
- To customize the content of our site to strive to meet your specific needs; and/or
- To make product or other improvements to our site. In addition, we need your e – mail address to confirm your new member registration and each reservation you transact on our Website. As a Website member you will also occasionally receive updates from us about fare sales in your area, special offers, new services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e – mail messages. Please see our Opt – Out Policy described below for details.
As a Website member, you can choose to complete your online profile by providing us with preferences, frequent – booking or affinity numbers, credit card billing information, paper ticket delivery address, and other Personal Information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly. For example, you can store your frequent – booking preferences so that when your make a reservation.
West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) values opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated, and used to make improvements to the Website and its services and to develop appealing content, features and promotions for Website members. Survey participants are anonymous unless otherwise stated in the survey.
Promotions & Sweepstakes
West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) frequently sponsors promotions and sweepstakes to give Website members the opportunity to win great related prizes. Information collected by us for such activities may include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements to the Website.
Automatic Logging of Session Data
We automatically log generic information about your computer’s connection to the Internet, which we call “session data”, that is anonymous and not linked to any Personal Information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on the Website. An IP address is a number that lets computers attached to the internet, such as our web servers, know where to send data back to the user, such as the pages of the Website the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the Website, how many visitors are surfing to various pages on the Website, how long visitors to the Website are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor’s Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.
First and foremost, you can rest assured that no personally identifiable information (“PII”) about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the Website and, as a result, none can be passed on to any third parties.
A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our Website and no PII is gathered from you by the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third – party advertising companies or advertisement providers or servers. These companies may use aggregated statistics about your visits to this and other websites in order to provide advertisements about Yachts – related goods and services that you may be interested in or any goods and services of potential interest to you. The information they collect does not include your PII.
The third – party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous, and does not link online actions to an identifiable person. If you would like more information, and want to explore the option of not having this information collected by third – party advertisers.
Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) cookies may disable certain features on the Website, and may make it impossible to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust, like West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) Website.
From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the Website the better and easier to use.
With whom (if anyone) your Personal Information is shared?
When you reserve or book services through the Website, we must provide certain of your Personal Information to the Boat rental agency, Security/Government, F&B services, hotel, car – rental agency, travel agency or other involved third party to enable the successful fulfilment of your services required. However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us. We use non – personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Occasionally, West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) will hire a third party to act on our behalf for projects such as online marketing, market – research surveys and contest – entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties, alliance partners, or vendors are protected by a confidentiality agreement and is to be used solely for completing the specific project, and the usage of that information will be in compliance with the TRAI regulations.
How you can opt-out of receiving our promotional e-mails?
At any time, you may unsubscribe from our newsletter or similar services through an intimation email at firstname.lastname@example.org. As a member or promotion/sweepstakes entrant, you will occasionally receive e-mail updates from us about fare sales in your area, special offers, new services, and other noteworthy items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive them, please click on the “unsubscribe” link or follow the instructions in each e – mail message or send us an email email@example.com. (WestCoastMarine) reserves the right to limit membership to those who will accept e – mails. Members will be notified via e – mail prior to any actions taken.
What safeguards we have in place to protect your Personal Information?
All payments on the Website is Verisign SSL secured. This means all Personal Information you provide on the Website is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The same process happens when you make purchases on the Website.
What other information should I know about my privacy?
In addition to the circumstances described above, West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) may disclose the Website member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition
Thank you for using the Website!
CANCELLATION, RETURN & REFUND POLICY
Your complete booking experience is our utmost priority. We want you happy each and every time you book with us. However West Coast Marine Yacht Services Pvt. Ltd. (WestCoastMarine) www.westcoastmarine.co.in has put in place no-hassle procedures to ensure that you can book without any hassel.
Any cancellations will attract certain charges, though we would like to not charge any cancellation charges but, you too would appreciate that a lot of efforts goes in preparing the boat for a pleasurable and memorable trip.
Therefore the charges would be as follows.
Any cancellations done by the customer:
- Prior to 72hrs would attract a charge of 25% of the value booked
- Prior to 48hrs would attract a charge of 50% of the value booked
- Prior to 24 hrs. would attract a charge of 75% of the value booked
- Anything after 24hrs or no show, there will no refund of any kind.
Post receipt of the cancellation, we will proceed to inspect the same. Once approved as an eligible cancellation, we will issue either a refun or provide coupons of the appropriate amount. If however the cancellation is found not eligible for refund, we will retain the funds. In either scenario your refund / cancellation issue will be closed within 15 days of our receiving of the cancellation from you. We will send you an acknowledgement mail on receiving your cancellation and on validating the same. Also we will send you a closure mail at the closure of your refund. The refunds payment would be done within fifteen working days from the closure for the issue, in the same mode of payment.
For cancellations done by the vendor.
In case, if there is a change in your booking, from the side of the vendor, for example due to bad weather, or the boat not available due to some technical problems, an alternate boat of a similar type will be made available, incase, the customer does not want to avail that facility then 100% of the refund will be made available.